Terms of Service
Effective Date: February 20, 2026
1. Agreement to Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you” or “Customer”) and Mimir Labs (“we,” “us,” or “Company”) governing your access to and use of the Yggdrasil ERP platform, the website at mimirlabs.net, and all related services (collectively, the “Service”).
By creating an account, you represent that you have the authority to bind your organization to these Terms. If you do not agree, do not use the Service.
2. The Service
Yggdrasil is a multi-tenant, modular ERP platform delivered as a service. The Service includes:
- Access to ERP modules selected under your subscription plan.
- A dedicated, isolated PostgreSQL database for your organization’s business data.
- A web-based customer portal for account, team, and subscription management.
- Real-time event streaming between the central platform and your tenant server (where applicable).
- Desktop and web client applications for end users.
3. Accounts and Registration
To use the Service, you must register an account with a valid email address and create an organization. You agree to:
- Provide accurate, current, and complete registration information.
- Maintain the security of your password and account credentials.
- Promptly notify us of any unauthorized access to your account.
- Accept responsibility for all activity that occurs under your account.
The person who registers the organization is designated the account “owner” and assumes administrative responsibility for the organization’s use of the Service.
4. Subscription Plans and Billing
4.1 Subscriptions
The Service is offered under annual subscription agreements priced based on operational complexity as described on our pricing page. Each subscription includes access to activated modules with unlimited users.
4.2 Billing
Subscription fees are billed annually in advance per your Subscription Agreement. All fees are in U.S. Dollars (USD) and are non-refundable except as required by law or as described in Section 12.
4.3 Taxes
Fees are exclusive of applicable taxes. You are responsible for all taxes, levies, or duties imposed by taxing authorities on your subscription, excluding taxes on our net income.
4.4 Price Changes
We may change subscription pricing with at least 30 days’ written notice before the start of your next billing period. Continued use after the price change takes effect constitutes acceptance.
5. Subscription Agreements
All subscriptions require execution of a Subscription Agreement via our electronic signing process. The Subscription Agreement supplements these Terms and governs specific commercial terms including implementation scope, service-level commitments, and support terms. In the event of a conflict, the Subscription Agreement controls.
6. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law.
- Attempt to gain unauthorized access to other tenants’ data or systems.
- Interfere with or disrupt the Service, servers, or networks connected to the Service.
- Reverse-engineer, decompile, or disassemble any portion of the Service.
- Use the Service to store or transmit malicious code, viruses, or harmful data.
- Resell, sublicense, or redistribute access to the Service without our written consent.
- Share access credentials or circumvent authentication controls.
7. Data Ownership and Privacy
7.1 Your Data
You retain all rights, title, and interest in the data you and your users input into the Service (“Customer Data”). We do not claim ownership of Customer Data and will not access, use, or disclose it except as necessary to provide the Service or as required by law.
7.2 Data Isolation
Each tenant’s business data is stored in a logically isolated database. We maintain strict separation between tenants and do not co-mingle Customer Data.
7.3 Privacy
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
8. Intellectual Property
The Service, including its design, architecture, documentation, and all components, is owned by Mimir Labs and protected by copyright, trademark, and other intellectual property laws. Your use of the Software is governed by the End User License Agreement (EULA).
“Yggdrasil,” “Mimir Labs,” and associated logos are trademarks of Mimir Labs. You may not use our trademarks without prior written consent.
9. Service Availability and Support
9.1 Availability
We use commercially reasonable efforts to maintain Service availability but do not guarantee uninterrupted access. Scheduled maintenance windows will be communicated in advance when possible.
9.2 Support
Support availability and response times are defined in your Subscription Agreement.
10. Account Termination
10.1 By You
The account owner may delete the organization at any time through the portal settings. Upon deletion, we will remove your account data and tenant database. This action is permanent and cannot be reversed.
10.2 By Us
We may suspend or terminate your access to the Service if you materially breach these Terms, fail to pay subscription fees after reasonable notice, or engage in activity that threatens the security or integrity of the Service. We will provide reasonable notice before termination except where immediate action is necessary.
10.3 Effect of Termination
Upon termination, your right to access the Service ceases immediately. We will make your Customer Data available for export for 30 days following termination, after which it may be permanently deleted.
11. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MIMIR LABS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
13. Indemnification
You agree to indemnify, defend, and hold harmless Mimir Labs and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any third-party rights.
14. Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict-of-law principles.
Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration administered in accordance with commercially recognized arbitration rules, conducted in the English language. Each party shall bear its own costs of arbitration.
15. End User License Agreement
Your use of the Yggdrasil platform software is subject to the End User License Agreement (EULA), which governs the license grant, restrictions, and intellectual property rights related to the Software. In the event of a conflict between these Terms and the EULA regarding software licensing, the EULA controls.
16. Modifications to Terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes at least 30 days before they take effect by posting the updated Terms on this page or by email. Your continued use of the Service after the effective date of changes constitutes acceptance of the revised Terms.
17. General Provisions
- Entire Agreement. These Terms (together with the EULA, any Subscription Agreement, and our Privacy Policy) constitute the entire agreement between you and Mimir Labs regarding the Service.
- Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.
- Waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision.
- Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
- Force Majeure. Neither party shall be liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, pandemic, or infrastructure failures.